Q1: What is the warranty for the F4 flood light?
RE: For the F3 Series SMD LED flood light,Dualrays provide 5 years warranty.If any quality problems on our side occured in this period ,we will take on the shipping cost and replacement.
Q2: What’s the payment methods you can accept ?
RE: We can accept multi payment routes in order to be more flexible and convenient for our customers all over the world,Western Union,Paypal,T/T,L/C.But generally the standard payment method is T/T for bulk orders,30% T/T in advance,balance 70% before shipment The bank information is written in the PI.
Q3: Can I start with 1pcs sample?
RE: Yes, 1pcs sample order for testing welcomed.
Q4: What is the Lead time?
RE: Normally 3-5 business days for samples, 10-15 business days for bulk orders.
Q5: Can you do DIAlux Simulation?
RE: We have professional DIAlux team to support you, IES files also can be downloaded on our Website.
Q6: Do you offer mounting accessories?
RE: Yes, please contact us for details.
Q7: Do you offer OEM or ODM?
RE: OEM and ODM service with customers‘ label is available,various choice for the package as below: 1. We can provide you with our present products with your own label;
2. We can modify our products as your request;
3. We can even develop totally new products based on your design;
Q8: How long for the delivery time?
RE: 3 to 5 working days for samples, massive orders is within 10-15 working days according to the quantity.30 days for customized products with opening new mold.Urgent delivery time requirement is available,we will try our best to help you.
Q9: What is the CRI?
RE: Ra>70 for standard.
Q10: IP Rating?
RE: IP65.
Q11: Labeling ?
RE: Neutral labeling/ Custom designed labels / Laser printing labels (at request).
Q12: Finish color? RE: Standard colors: Black / White,other colors can be customized, based on MOQ 50PCS.
Q13: Dimming functions?
RE: DALI,PIR,1-10V diming available,built-in daylight sensor available for intellgent control for option.
Q14: Is there cheap shipping cost to import to our country? RE: For small order,express will be best.And for bulk order,ship by sea or train(Europe destination) is the best,but take much time.For urgent
orders,we suggest via air to airport plus our ship partner send to your door.
Q15:Can we get support if we have our own market position?
RE: Please inform us your detailed mind on your market demand,we will discuss and propose helpful suggestion for you,to find the best solution for you.
For more, please contact us freely.
